Terms of service

Terms of Service

Last Updated: 24th June 2026

Welcome to APRAHA. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By visiting our website, creating an account, or purchasing a product from us, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please discontinue using our website and services.

1. General Conditions

By using this website, you confirm that:

  • You are at least 18 years old or are using the website under the supervision of a parent or legal guardian.

  • The information you provide is accurate, complete, and current.

  • You will use the website only for lawful purposes.

  • You will not use our products or services for illegal or unauthorized activities.

  • You will not violate any applicable law or regulation while using our services.

We reserve the right to refuse service, suspend accounts, cancel orders, or restrict access to the website where reasonably necessary.

2. Products and Services

APRAHA offers handcrafted and home décor products through its online store.

We make reasonable efforts to display product descriptions, dimensions, materials, colours, and images accurately. However:

  • Actual colours may vary depending on screen settings, lighting, and photography.

  • Handmade products may have slight variations in colour, size, shape, pattern, texture, or finish.

  • Such natural variations are not necessarily considered defects.

  • Product availability is subject to change without notice.

  • Product packaging may occasionally differ from the images displayed.

We reserve the right to modify or discontinue any product or service without prior notice.

3. Pricing and Payment

  • All prices displayed on the website are in Indian Rupees (INR), unless otherwise stated.

  • Product prices may change without prior notice.

  • Applicable taxes, delivery charges, and additional fees will be shown during checkout.

  • Payment must be completed using an approved payment method available on our website.

  • Promotional offers, discounts, and coupon codes may be subject to separate terms and validity periods.

  • Only one promotional code may be permitted per order unless otherwise stated.

APRAHA reserves the right to refuse or cancel an order if fraudulent, unauthorized, suspicious, or inaccurate activity is detected.

4. Order Acceptance

After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or another communication method.

An order confirmation acknowledges receipt of your order but does not necessarily constitute final acceptance. APRAHA reserves the right to:

  • Accept, refuse, or cancel an order.

  • Limit the quantity of products purchased.

  • Correct pricing, description, or product information errors.

  • Cancel an order due to stock unavailability.

  • Request additional information to verify an order.

If payment has already been received for an order cancelled by APRAHA, the eligible amount will be refunded through the original payment method or another approved method.

5. Shipping and Delivery

Orders are processed and delivered according to our Shipping Policy.

Estimated delivery timelines may be affected by:

  • Courier or logistics delays.

  • Weather conditions.

  • Public holidays.

  • Natural disasters.

  • Incorrect or incomplete delivery information.

  • Restrictions imposed by local authorities.

  • Events beyond our reasonable control.

APRAHA will make reasonable efforts to assist with delivery-related concerns but shall not be responsible for unavoidable delays caused by third-party logistics providers or circumstances beyond our control.

Customers are responsible for providing an accurate and complete delivery address and contact information.

6. Returns, Replacements, and Refunds

Returns, replacements, cancellations, and refunds are governed by our Return & Refund Policy.

Customers should review the applicable policy before completing a purchase. Products that do not meet the stated eligibility requirements may not qualify for return, replacement, or refund.

7. Intellectual Property

All content available on this website, including but not limited to:

  • Brand names and logos

  • Product photographs and videos

  • Graphics and illustrations

  • Written content and product descriptions

  • Designs and artwork

  • Website layout and appearance

  • Marketing and promotional materials

is owned by, licensed to, or lawfully used by APRAHA and is protected under applicable copyright, trademark, and intellectual-property laws.

You may not copy, reproduce, distribute, republish, modify, sell, commercially exploit, or otherwise use such content without prior written permission from APRAHA.

8. User Conduct

You agree not to:

  • Violate any applicable law or regulation.

  • Use the website for fraudulent or misleading purposes.

  • Provide false information or impersonate another person.

  • Upload viruses, malicious software, or harmful code.

  • Attempt unauthorized access to the website, accounts, networks, or servers.

  • Interfere with website functionality, performance, or security.

  • Scrape, copy, or automatically collect website content without permission.

  • Infringe the rights of APRAHA or any third party.

  • Submit abusive, defamatory, obscene, or unlawful content.

Violation of these Terms may result in immediate restriction or termination of access.

9. Limitation of Liability

To the maximum extent permitted by applicable law, APRAHA shall not be liable for:

  • Indirect, incidental, special, or consequential loss.

  • Loss of profits, revenue, data, or business opportunities.

  • Website interruptions or technical failures.

  • Delays caused by third-party service providers.

  • Customer misuse, improper handling, or unauthorized alteration of products.

  • Damage resulting from circumstances beyond our reasonable control.

Nothing in these Terms limits any rights or remedies that cannot lawfully be excluded under applicable consumer-protection laws.

10. Third-Party Services and Links

Our website may use or contain links to third-party websites, platforms, payment processors, shipping providers, and other services.

APRAHA does not control and is not responsible for:

  • Third-party content or website availability.

  • Privacy or security practices.

  • Products or services offered by third parties.

  • Transactions conducted outside our website.

Your use of third-party services may be governed by their respective terms and privacy policies.

11. Disclaimer

Our website, products, and services are provided on an “as available” basis, subject to applicable laws.

While we make reasonable efforts to provide accurate information and reliable service, APRAHA does not guarantee that:

  • The website will always be available or uninterrupted.

  • All website information will be free from errors.

  • Every product will be suitable for every individual purpose.

  • Website defects or technical issues will always be corrected immediately.

This disclaimer does not affect your statutory rights under applicable law.

12. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless APRAHA, its owners, employees, affiliates, representatives, and service partners from claims, losses, liabilities, damages, costs, or expenses arising from:

  • Your misuse of the website or services.

  • Your violation of these Terms.

  • Your infringement of another person’s rights.

  • Fraudulent, unlawful, or unauthorized activity conducted through your account.

13. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising from these Terms, our products, services, or use of the website shall be subject to the jurisdiction of the courts having competent authority under applicable Indian law.

14. Changes to These Terms

APRAHA reserves the right to revise or update these Terms of Service periodically.

Changes will become effective when published on this page with an updated revision date. Continued use of the website after revised Terms are published constitutes acceptance of those changes.

15. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law. The remaining provisions will continue to remain valid and enforceable.

16. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and other policies published on the website, constitute the complete agreement between you and APRAHA concerning your use of our website and services.

17. Contact Information

For questions concerning these Terms of Service, please contact:

APRAHA
Email: support@apraha.com
Phone: 78143 54860
Website: www.apraha.com

Thank you for choosing APRAHA. We are delighted to bring handcrafted creativity and joy into your home.