Shipping policy

Shipping Policy

Last Updated: 24th June 2026

Welcome to APRAHA. We are committed to delivering your orders safely and efficiently. Please review our Shipping Policy before placing an order.

Order Processing

  • All orders are normally processed within 1–3 business days after payment or order confirmation.

  • Orders are not processed, shipped, or delivered on Sundays or public holidays.

  • Processing may take longer during sales, festive periods, peak seasons, or unforeseen circumstances.

  • Once an order has been processed or dispatched, changes to the products or delivery address may not be possible.

Shipping and Delivery Timeline

  • Standard delivery across India normally takes 4–8 business days after dispatch.

  • Delivery timelines may vary depending on the destination, courier availability, and local service conditions.

  • Deliveries to remote, rural, or restricted locations may require additional time.

  • All delivery timelines are estimates and are not guaranteed delivery dates.

Shipping Charges

  • Applicable shipping charges will be displayed during checkout before the order is confirmed.

  • APRAHA may offer free shipping on selected products, promotional campaigns, or orders above a specified value.

  • Any applicable Cash on Delivery or additional handling charges will be displayed during checkout.

  • Shipping charges may not be refundable unless the product received is damaged, defective, or incorrect.

Order Tracking

  • After your order has been dispatched, tracking details may be shared through email, SMS, WhatsApp, or another available communication channel.

  • You can use the provided tracking number or link to monitor your shipment.

  • Tracking information may take up to 24–48 hours to update after dispatch.

Delivery Attempts

  • Our courier partners may make multiple delivery attempts, depending on their service policy.

  • Customers should remain available at the delivery address and respond to calls from the courier partner.

  • If delivery cannot be completed because of an incorrect address, customer unavailability, refusal to accept the package, or failure to respond, the order may be returned to APRAHA.

  • Additional shipping charges may apply if the customer requests re-shipment.

Address Accuracy

Customers are responsible for providing complete and accurate shipping details, including:

  • Recipient’s full name

  • Complete delivery address

  • Correct PIN code

  • Active phone number

  • Relevant landmark, where required

APRAHA will not be responsible for delays, failed deliveries, or returned shipments caused by incorrect or incomplete information provided by the customer.

If you notice an error in your shipping details, please contact us immediately. Address changes cannot be guaranteed after an order has been processed or dispatched.

Cash on Delivery Orders

Cash on Delivery may be available for selected products and locations.

APRAHA may contact customers to confirm COD orders before processing. Orders that cannot be verified may be placed on hold or cancelled.

Repeated refusal of COD deliveries may result in restrictions on future COD orders.

Damaged, Tampered, or Missing Items

If your package arrives damaged, tampered with, or contains a missing or incorrect product, please contact us within 48 hours of delivery and provide:

  • Your order number

  • Clear photographs or an unboxing video of the package

  • Photographs of the product and shipping label

  • A description of the issue

Please retain the original packaging until the issue has been resolved. After verification, our support team will assist with an appropriate replacement, refund, or other resolution in accordance with our Return & Refund Policy.

Delayed Deliveries

Although we aim to deliver orders within the estimated timeframe, delays may occur because of:

  • Weather conditions

  • Natural disasters

  • Public holidays or festive-season demand

  • Courier or logistics disruptions

  • Government restrictions

  • Remote delivery locations

  • Incorrect address or contact information

  • Events beyond our reasonable control

APRAHA will make reasonable efforts to assist with delayed shipments but shall not be liable for delays caused by third-party courier providers or circumstances beyond our control.

Lost Shipments

If tracking information shows no movement for an extended period or the shipment appears to be lost, please contact us. We will coordinate with the courier partner and provide an appropriate resolution after investigation.

Courier investigations may require additional processing time.

Contact Us

For shipping-related questions or assistance, please contact:

APRAHA
Email: support@apraha.com
Phone: 78143 54860
Website: www.apraha.com

Thank you for shopping with APRAHA. We appreciate your trust and look forward to serving you.